General Terms and Conditions of RLX components s.r.o.
Company RLX components, s.r.o. is an independent supplier of electronic components, measuring instruments, tools, and development software. Thanks to this comprehensive offer, our company is able to meet the needs of companies in the development and production of electronic devices, industrial automation, measurement, and regulation. We cooperate with more than 200 multinational companies from around the world.
Our company has implemented and uses a quality management system according to the ISO 9001:2000 standard.
Our contact address:
RLX components s.r.o.
Jančova 7, 811 02 Bratislava
SLOVAK REPUBLIC
tel.: +421 2 62529121
fax: +421 2 62529123
e-mail: info@rlx.sk
URL: http://www.rlx.sk/
1. BASIC PROVISIONS
General Terms and Conditions regulate the rights and obligations of the contractual parties in the sale of goods (products, components) between RLX COMPONENTS s.r.o., Company ID: 31389457
(hereinafter referred to as the "seller") and its business partners (hereinafter referred to as the "buyer").
2. PRICE OFFER /PO/
For quick and accurate processing of requests for price offers, POs should contain:
a) customer name and address
b) telephone, fax number, or email address
c) name of the specific applicant / contact name/
d) precise specification /designation/ of components including the type of desired package
e) quantity /pcs, m/
f) requested delivery date
g) price estimate
We reserve the right of inter-dealer sales. When consulting offers over the phone, we recommend asking for the name of the employee processing the offer. You can also discuss your requirements in person with our sales department staff at our company.
3. ORDERING GOODS
FORM AND REQUIREMENTS OF THE ORDER:
In order to process your order quickly and accurately, we kindly ask you to submit each order in writing. You can send us your order:
1/ VIA E-SHOP ON OUR WEBSITE
2/ BY EMAIL
In the case of ordering by mail or fax, we recommend confirming by phone whether the order has been received correctly and on time. We ask you to choose only one
of the listed ordering methods. If the order is delivered multiple times /e.g. fax + email or email sent to 2 of our employees at their own company addresses/, our system may register the order twice.
We confirm each order by email. If you do not receive an email confirmation of your order, please contact us to verify whether your order has been registered with us. For customers requesting payment by invoice, we require a copy of the commercial register with the first order!
THE ORDER MUST BE LEGIBLE AND MUST INCLUDE:
a) customer name, complete and accurate billing address and precise delivery address /if the correct delivery address is not provided on the order, we are not responsible for delivery to the wrong address/
b) company ID, tax ID, VAT ID
c) bank connection
d) legible name and signature of the authorized employee processing the order
e) telephone number, fax number, email address, mobile phone number
f) order number and date of issue
g) clear and precise specification of components including component package
h) quantity of ordered components
i) if the goods are ordered based on our offer, please specify the date and number of the offer /if applicable, method of delivery - fax, email/
j) specify any agreed prices based on the offer or your negotiations with our company's staff
k) method of goods collection /personal collection, mail, or courier/
l) for personal collection, please adhere to our business hours
4. CANCELLATION OF ORDER
The seller is entitled to cancel the order if there is reasonable suspicion that the buyer is attempting to mislead the seller by providing false, deceptive, or incorrect information.
The seller reserves the right to cancel the order or part thereof in these cases:
the goods are no longer manufactured or supplied, or the supplier's price of the goods has significantly changed.
5. PRICES AND DELIVERY TIME
- All prices are quoted in Euros
- The minimum order value is 10.00 Euro excluding VAT
Due to currency exchange rate changes (USD) and continuously changing prices of components on the market, fixed prices cannot be guaranteed. Current prices in foreign currencies are always converted in the system according to current exchange rates and purchase prices. We offer individual discounts for larger orders.
We reserve the right to printing errors and price changes. Please inquire about the current stock status. Stock status in the E-shop may not be current.
6. DELIVERY OF GOODS
We provide delivery of goods from warehouses worldwide. Goods that we have in stock are dispatched on the day the order is received.
Please inquire about the current stock status. Stock status in the E-shop may not be current.
1/ courier service - cash on delivery
2/ courier service - payment of invoice in advance
In case the customer requests to split and send the order multiple times, the postage will be paid separately for each part of the order.
8. ACQUISITION OF OWNERSHIP AND TRANSFER OF RISK OF DAMAGE TO THE GOODS
1/ Ownership of the ordered goods passes to the buyer upon full payment of the purchase price, as follows:
a) by receiving and paying for the goods on delivery
b) by receiving and paying for the goods on invoice
2/ The risk of damage to the goods passes to the buyer upon receipt of the ordered goods. Upon receipt of the goods, the buyer is obliged to check the integrity of the package. In case of damage, the buyer is required to draw up a protocol with the carrier regarding the discovered defects caused during transport. Acceptance of a damaged package is at the buyer's risk, claims for damages will not be accepted later . If the buyer discovers damage caused by transportation, which manifests itself other than by external damage to the package, incompleteness of the delivery, or substitution of goods, the buyer is obliged to file a complaint immediately, but no later than within two days of receiving the shipment, at the telephone number. Otherwise, the delivery will be considered complete and without defects. Subsequent complaints due to incomplete content, substitution of goods, and damage during transportation will not be accepted.
9. PAYMENT TERMS
1/ cash on delivery - courier
2/ pro forma invoice
10. GOODS COMPLAINT
We accept the claimed goods based on the submitted invoice and a brief description of the defect (completed RMA protocol). The RMA protocol will be sent to you by email or fax.
REQUIREMENTS OF THE COMPLAINT PROTOCOL:
a) legibly completed complaint protocol RMA
b) company name and accurate customer address
c) name of responsible employee
d) contact telephone /fax, email address, mobile phone/
e) invoice /tax document/, if applicable, proof of payment for cash purchase
f) precise description of the defect
11. SECURITY AND PROTECTION OF PERSONAL DATA
a) RLX components s.r.o. guarantees handling customer data confidentially and protects them from possible misuse.
b) Personal data of the buyer, such as name, address, telephone numbers, email address, will exclusively serve for processing the respective order, executing delivery, settling corresponding payments, and for necessary communication. The buyer hereby undertakes to provide accurate and truthful information.
c) Personal data of the buyer will not be sold, lent, or otherwise provided to a third party, with the exception of companies providing delivery of goods, and only data necessary for the successful completion of the specific delivery will be provided.
d) Purchase data is stored in a secure database and serve for internal statistical analyses to improve and streamline service provision.
e) Your satisfaction with the purchase is assessed through email questionnaires within the Verified by Customers program, in which our e-shop participates. We send them to you every time you make a purchase from us, unless you refuse the sending of electronic mail for direct marketing purposes in accordance with § § 62 of Act no. 351/2011 Coll. on electronic communications, as amended. Processing of personal data for the purpose of sending questionnaires within the Verified by Customers program is carried out based on our legitimate interest, which consists of assessing your satisfaction with your purchase from us. For sending questionnaires, evaluating your feedback, and analyzing our market position, we use a processing intermediary, which is the operator of the Heureka.sk portal, to which we may provide information about the purchased goods and your email address for these purposes. Your personal data is not provided to any third party for its own purposes when sending email questionnaires. You can object to receiving email questionnaires within the Verified by Customers program at any time by refusing further questionnaires using the link in the email with the questionnaire. If you object, we will no longer send you questionnaires.
RLX components, s.r.o.
March 3, 2015